Information for fans travelling to West Ham on Saturday

Premier League football returns on Saturday, as we make the journey to Stratford to take on West Ham United.

Around 3,000 supporters will be packing out the away end at London Stadium for the 5.30pm kick-off.

Fans are reminded of the importance of early arrival, with gates opening at 4pm.

The below guide contains all the key details to be aware of ahead of matchday...

Getting to London Stadium

Located in Stratford, West Ham is accessible via several public transport services. Driving is not advised, due to a high number of road closures and limited parking options.

Those who do opt to drive should note that roads in the immediate vicinity of the stadium will begin to close from three hours ahead of kick-off. Limited parking is available at Westfield Stratford and Stratford International Station, but spaces fill quickly and post-match exit times are often significantly delayed.

Fans requiring accessible parking for this fixture should contact accessibility@westhamunited.co.uk  for assistance.

By train

London Stadium is well connected to rail services with Stratford Station, located within a 15-minute walk from the turnstiles, served by the Central and Jubilee lines, Docklands Light Railway (DLR), National Rail services, the London Overground and the Elizabeth line.

Stratford International Station, which is also a short walk from the stadium, offers access to the DLR and Southeastern High Speed 1 services, with Hackney Wick also nearby.

Supporters can also use Pudding Mill Lane Station which is served by the DLR.

Please note that several services, including National Rail options, are due to be disrupted on Saturday, and it is therefore advisable to check your journey before setting off by visiting www.tfl.gov.uk or www.nationalrail.co.uk.

By bus

Plenty of options are available for those travelling by bus, with both Stratford Bus Station and Stratford City Bus Station located close to the stadium.

These stations are served by the following routes:
Stratford Bus Station: 104, 158, 238, 257, 262, 473, 678, D8, N86
Stratford City Bus Station: 97, 108, 241, 308, 339, 388, N205

Fans opting to use this method can check their route using TFL’s online journey planner here...

By bicycle

Fans choosing to cycle can take advantage of the London Cycle Superhighway, with Cycleway 2 running from Aldgate in central London to Stratford. Multiple docking stations are located near the stadium, including at Stratford Station, Lee Valley VeloPark, the Copper Box Arena and the London Aquatics Centre - all of which are a short walk from the ground.

Entering the stadium

Entry for away fans will be via Turnstile D, with supporters advised to access the stadium via Bridge 4 (please refer to the map below).

Security and bag checks will take place on all bridges leading to the stadium. Fans are asked to arrive at least one hour ahead of kick-off to allow sufficient time for these procedures.

You can also view this map here...

Bag policy

In line with London Stadium’s bag policy, any bags larger than A4 in size will not be permitted into the ground.

Supporters are advised against bringing bags to the ground. All bags will subject to search by stewards and stadium staff.

If travelling with medical or other essential items, please arrive early to allow extra time for the security process. For any enquiries regarding medication please email accessibility@westhamunited.co.uk.

Accessibility

All accessible toilets are gender neutral and fitted with RADAR locks located on all levels close to accessible viewing areas.

Supporters requiring assistance with accessing these facilities should speak to the nearest steward, West Ham United Disabled Supporter Assistant or Tottenham Hotspur Access Steward, who will be able to assist.

Visiting supporter pub

There are no specific pubs designated for away supporters. Most venues in the vicinity of the stadium allow only home supporters and it is therefore advised to travel elsewhere if you wish to visit a pub before the match.

Refreshments

Concourse catering facilities are available within the stadium. All products will be advertised on the screens within the area. Fans should note that all bottled drinks must be poured into cups and kiosks will close 10 minutes into the second half.

Alcohol will be sold within the stadium, however, this is on a dynamic basis and can cease at any point.

Supporters with specific dietary requirements or who require allergen information should speak to the catering staff who will be able to advise.

Cashless payments

London Stadium is a cashless venue. All major debit and credit cards, Apple Pay and Google Pay are accepted.

Flags and banners

Flags and banners must be no larger than 2m x 1m and must not obstruct the views of others, cover advertising signs or cause a safety hazard, nor may they display abusive or threatening words, images, political statements or be deemed unacceptable.

Flag poles are not permitted. All flags and banners must carry a valid Fire Safety Certificate.

Flags and banners must be approved in advance by emailing  supporterservices@westhamunited.co.uk.

Supporters are also reminded of the Club’s own Flags and Banners Policy which is in effect at away matches.

Post match

The area outside Turnstile D (designated for visiting supporters) will be accessible only to away supporters after the game. This area is in place to help all fans exit the stadium via routes to the train stations.

Please note that it typically takes around 30-40 minutes to reach nearby stations due to the egress measures in place. Additionally, many trains in the two hours after full-time are likely to be crowded.

Reporting anti-social behaviour

West Ham United Football Club has a zero-tolerance policy towards abuse or anti-social behaviour of any kind. To report an incident or a concern on matchday please notify the nearest steward or text SUPPORT plus your message to 83121.

Ticket Office

Supporters collecting duplicate tickets at the stadium can do so from window 20 of the Main Ticket Office. This is closest to Bridge 5.

Duplicate tickets must be requested by emailing ticket.office@tottenhamhotspur.com and will only be provided on production of valid photo ID.

Spurs Respects

We are proud of our superb and loyal support at home and away.

We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory or violent behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language or violent behaviour.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters found to have purchased tickets and subsequently sold or passed them on to other supporters, or offered for sale, will be subject to sanctions.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.